FirstMerit Bank

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FirstMerit Bank

Internet Banking Privacy and Security

FirstMerit recognizes the need to protect the confidentiality of the information that you provide and that may be viewed via the Internet. For that reason, we have adopted the following Principles for Internet banking. If you would like additional information or have any questions about these Principles, please contact us by calling 1-888-554-4362 or by sending us an e-mail message. These FirstMerit Internet Banking Privacy and Security Principles do not constitute a contract and may be revised from time to time.

Your User Name and Password Encryption Cookies E-mail Logging Out Firewalls Viruses		Your User Name and Password Access to your account information via the Internet and the ability to complete transactions on your account is possible only with your valid user name and password combination. Your user name and password should be treated with the same care and confidentiality as your ATM card or debit card and PIN combination. You should avoid saving your password on your computer's hard drive to prevent someone from gaining access to your account via the Internet. You should also use a unique user name and password for your Internet banking account. Please note that FirstMerit will never ask you for your password. If you ever believe your user name and password have been misused, you should notify us at once by calling 1-888-554-4362, by sending us an e-mail at customerservice@firstmerit.com, or by writing to us at: FirstMerit Bank NA Customer Service 295 FirstMerit Circle Akron, Ohio 44307 If sending an e-mail, do not include any confidential information.