Our Commitment to Protecting Your Privacy
Information Is Used To Enhance Our Service
How We Share Information Within Our FirstMerit Family
How We Share Selected Information With Third Parties
Joint Accounts
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Information Is Used To Enhance Our Service
There are many ways customer information helps us enhance the quality and value of our services. For example, it enables us to:
- Verify your identity to protect your accounts and balances
- Make it faster and more convenient for you to open new accounts, apply for loans, and conduct other types of transactions
- Respond to your inquiries promptly, and with more complete information
- Identify and recommend additional services that may save you time and money
- Tailor our products and services more closely to your financial needs
- Develop new services to serve your needs even better
Information Collection
At FirstMerit, we collect customer information to better serve you and administer your accounts. We collect, use and retain information about you where we believe that doing so is required to operate our business; where it will help us to provide a better selection of products, services, and other benefits to you; or where doing so is permitted by law. This includes information you provide on forms or electronically when you open an account or apply for a loan (such as your income and assets) ... records of your transactions within the FirstMerit family or with others (such as your account balance, payment history and credit card usage) ... information to complete transactions initiated by you or on your behalf ... information we receive from a consumer reporting agency (such as credit score or credit history) ... information we may need to carry out the terms of agreements we have with you ... and information that is part of the public record.
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