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Online Banking and Online Bill Pay Help

What do I need to get started? Can I begin using Online Banking immediately? Do I need to have a FirstMerit account to use Online Banking? How much does Online Banking cost? What if I forget my Online Banking Password? What should I do if I receive a message that my account has been disabled? What can I do online? Which of my personal accounts can I view online? Can I view my FirstMerit Investment Accounts online? Can I view transactions in all accounts? For what time period are transactions displayed? What customer service options are available through Online Banking? Which personal accounts can I transfer funds between? Can I set up recurring or future dated transfers? What is an OFX Download? Which accounts will allow me to download transactions in an OFX format? Can I download information from Online Banking to Quicken®/QuickBooks® or Microsoft Money®? How do I sign up for Bill Pay? How much does Bill Pay cost? When I've finished paying bills, why do I have to log in again to access Online Banking? How do I print in Online Banking? What kind of computer equipment or software do I need? I'm a Mac user - will I be able to access Online Banking? I'm an America Online user - will I be able to access Online Banking? What browsers do I need to use Online Banking? What should I do if my browser is rejected? Can I use beta test software to access Online Banking services? What should I do if I do not get a response after clicking on a hyperlink or icon? I recently opened another new account with FirstMerit, but it doesn't show up on my account listing page. What should I do? Can I use Online Banking from abroad? Can I use Online Banking with WebTV? What new features are being planned for Online Banking? What security measures are being used by Online Banking? What does SSL mean? What is Encryption/Cryptography? What is Cache? Why should I clear it? What should my PC resolution settings be?		What kind of computer equipment or software do I need? You need a computer, modem, Internet access and one of the following recommended browsers: Microsoft Internet Explorer 6.0 or Mozilla Firefox 3.0 or later versions. (Beta versions are not supported.) You can use either a Macintosh or a Windows computer.