Fraud Prevention

Fraud Prevention Tips

Below are some simple precautions you can take to help make sure you avoid identity theft and its consequences.

Identity theft & fraud attempts are being conducted via

  • Telephone
  • Voicemail
  • Email
  • Social Media Inquiries
  • Text Messages


Some of these messages can look and sound like authentic bank communications. All are attempts to deceive you into revealing personal data that will compromise your accounts. These attempts have one thing in common: THEY SEEK INFORMATION THAT FIRSTMERIT WILL NEVER ASK YOU FOR.

Calls, texts, emails and messages initiated through social media should be considered fraudulent if they ask for

  • Your complete debit or credit card number
  • The three-digit number on the back of your debit or credit card
  • Your personal identification number (PIN)
  • Full Social Security Number (you may be asked to confirm your last four digits for verification purposes)
  • User name and/or password
  • Security question and answer (e.g., mother’s maiden name, first pet’s name, etc.)


Please note: We already have your card information and Social Security Number on file. We do not have your PIN, nor should we. It is a personal identification number and should only be known to you. There is no need for your financial institution to ask you for this information.

What should you do if you receive a possible fraudulent message?

  • If you receive an urgent phone call, email, social media inquiry or text message referencing an account you hold, whether at FirstMerit or any other financial institution, and are asked to provide or confirm any personal information, do not answer the questions
  • End the call immediately or click out of the email and contact your bank directly using a telephone number from a statement, the back of a debit or credit card, or from a telephone book
  • If you provided any personal information to one of these callers, emailers, or texters, contact your financial institution immediately; you may need to close your account and open a new one

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