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Commercial/Business Clients

  • Business Service Center:  888-283-2303
    • FirstLine Account Information 24x7
    • Bankers Available
      • Monday - Friday:  7 a.m. - 7 p.m. (ET)
      • Saturday:  Closed
      • Sunday:  Closed
  • Government Banking:  800-385-2080
  • International Banking:  800-237-6384
  • Merchant Services:  800-572-6039
  • Treasury Management:  800-644-6962
    • Legacy Citizens Customers: 800-946-2264
  • Wire Transfer Services:  
    • Domestic - 800-264-0892 
    • International - 800-237-6384

Personal Clients

Client Contact Center:  888-554-4362

  • FirstLine Account Information
    • Checking, Savings, CD
    • Shop, Earn & Protect
    • Online Banking & Bill Pay
    • Mobile Banking
    • Loans & Lines
    • Debit & Credit Cards
  • Bankers Available
    • Monday - Friday:  7 a.m. - 10 p.m. (ET)
    • Saturday:  8 a.m. - 5 p.m. (ET)
    • Sunday:  Closed

 

Mortgage Accounts:  800-416-3748

New Accounts:  800-416-3748

TTY/Hearing Impaired:  800-572-6040

From Outside the US:  330-996-6000

PrivateBank Clients

  • FirstMerit Financial Services:  800-627-1289
  • PrivateBank Services:  888-554-4362 

FirstMerit Corporate

  • Investor Relations:  330-384-7109
  • Media Relations:  330-384-7075