At this time, you will continue to use citizensbanking.com to do your online banking. As we integrate your account(s) onto the FirstMerit systems, you will be notified if there is any change to your online banking.
Continue to use your current card as you do today at any former Citizens Bank ATM. In addition, there is no charge to use any FirstMerit ATMs for cash withdrawals. As systems are fully integrated in the fall of 2013, you will receive a new card from FirstMerit Bank and will have full functionality at all FirstMerit ATMs.
The branch locator at firstmerit.com will be updated to show all locations across the new footprint as soon as is reasonably possible. In the meantime, you can visit www.citizensbanking.com to locate the branches in Michigan and Wisconsin.
You can begin to make your installment loan payments payable to FirstMerit Bank. If you happen to make your check payable to Citizens Bank, we can process that as well. If you mail your payments, please continue to send them to the same address you have used in the past. The terms of your loan will not change.