Online Banking Privacy & Security Principles

Online Banking Privacy & Security Principles

FirstMerit recognizes the need to protect the confidentiality of the information that you provide and that may be viewed via the Internet. For that reason, we have adopted the following principles for online banking.

If you would like additional information or have any questions about these principles, please contact us by calling 888-554-4362 or by sending us an email message to customerservice@firstmerit.com.

These FirstMerit Online Banking Privacy and Security Principles do not constitute a contract and may be revised from time to time.

Your User Name & Password

Access to your account information via the Internet and the ability to complete transactions on your account is possible only with your valid user name and password combination. Your user name and password should be treated with the same care and confidentiality as your ATM card or debit card and PIN combination. You should avoid saving your password on your computer's hard drive to prevent someone from gaining access to your account via the Internet. You should also use a unique user name and password for your online banking account. Please note that FirstMerit will never ask you for your password. If you ever believe your user name and password have been misused, you should notify us at once by calling 888-554-4362, by sending us an email at customerservice@firstmerit.com, or by writing to us at:

FirstMerit Bank NA
Customer Service
295 FirstMerit Circle
Akron, Ohio 44307

If sending an email, do not include any confidential information.

Encryption

Information you provide us or that we provide you, and any instructions you make to us via our online banking service are encrypted. This means that the information shared between your browser and FirstMerit is scrambled using an algorithm and then decoded once it is received by us or by you using a decoder that is stored in your browser. We use, and require you to use and receive, 128-bit encryption. Note that e-mail communication is not encrypted in this manner. Do not send confidential information or instructions to us via e-mail. For more information, read the following section regarding email.

Cookies

Cookies are bits of data that many companies operating on the Internet, including ours, use to identify you when you visit their Web site. FirstMerit uses cookies to make your use of our site more enjoyable and efficient. Cookies consist of bits of data placed into your Web browser that allow us to identify you, tailor our offerings to you and speed up your experience with us whenever your log in to use FirstMerit Online Banking. Cookies do not harm your hard drive or your system. You can personalize your browser to refrain from accepting cookies or to notify you when one will be sent. However, doing so may slow down your experience with that Web site and may make certain pages unavailable to you.

Email

Email communications between you and us are not encrypted, as are communications through FirstMerit's Online Banking service. For that reason, you should refrain from sending us confidential information via email. We will likewise refrain from sending you confidential information using this method. If you wish to communicate confidential information to us, you can send us a secured message through the online banking site, which will be encrypted as described in the above section.

Logging Out

It is recommended that you completely log out of the FirstMerit Online Banking service and close all instances of your browser when you finish transacting business with us. This will prevent an unauthorized user from obtaining access to your information while your connection is still open.

If you do not perform any activity while you are connected to the FirstMerit Online Banking service for more than 15 minutes, you will be logged out automatically. 

Firewalls

FirstMerit uses firewalls to protect the integrity of your information and of the transactions you perform.

Viruses

We take precautions against computer viruses by constantly scanning our site for viruses. It is recommended that you use one of the commercially available software applications to do the same with your computer.